OPD Patient Flow
From check-in at reception to discharge, we guide you through each step so you know what to expect during your visit. This process has been summarized in our OPD process map.
Step-by-Step
RECEPTION
Patient identifiers are captured and checked in on the Navision database to activate the visit. For a first-time visit, full registration is completed. For subsequent visits, your name or PIN number may be used to pull up your record upon presentation of a valid form of ID.
ACCOUNTS
Once you have been checked in at reception, your mode of payment is confirmed. Verification is done to authorize the consultation: invoicing patients are verified for authorization; cash patients are requested to pay the consultation fee before proceeding.
TRIAGE
You then proceed to triage to have your vital signs taken and to determine if your condition may need urgent attention—in which case you are transferred to A&E. The following categories of patients are fast-tracked: the triage nurse will give a red tag and notify the doctor on duty immediately so you are attended to without delay.
- All critically ill patients as determined by the vitals
- Pregnant women in labour or with vaginal bleeding
- The elderly (age above 70 years) and frail patients
CONSULTATION
After triage, patients wait in queue to see the clinician for the consultation. After the consultation, you may exit after final verification if no medication or tests have been prescribed; otherwise you may proceed for investigations or to the pharmacy.
INVESTIGATIONS
Patients may be sent to the laboratory or to the radiology department with a request form for investigations. Reports generated are sent to the clinician for review.
REVIEW
Patients with results from the investigations are seen once more by the doctor, who prescribes the appropriate treatment based on the diagnosis. A review date may also be given.
PHARMACY
Prescriptions from the clinicians are serviced at the pharmacy and verified by accounts before medication is dispensed. Cash patients are given the cost of drugs by the accounts department, which is paid to the cashier before the drugs are dispensed.
HOME
After completing the process, you may then leave. This process has been summarized in the OPD process map.